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Privacy Policy

Last updated: December 2024

At JourneyByWheels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a reservation, or contact us for support. This may include your name, email address, phone number, payment information, and travel preferences.

How We Use Your Information

We use your information to provide our services, process transactions, communicate with you, improve our offerings, and ensure the security of our platform. We may also use your information to send you promotional materials if you have consented to receive them.

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and encrypted during transmission.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt-out of marketing communications at any time. For GDPR compliance, EU residents have additional rights including data portability and the right to be forgotten.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or call +1 (213) 555-7829.

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Terms of Service

Last updated: December 2024

Welcome to JourneyByWheels. These Terms of Service govern your use of our website and services. By accessing our services, you agree to be bound by these terms.

Service Description

JourneyByWheels provides automotive travel solutions including luxury car rentals, road trip planning, and concierge support services. All services are subject to availability and may vary by location.

User Responsibilities

Users must provide accurate information, comply with all applicable laws, maintain valid driver's licenses and insurance, and treat our vehicles and property with care and respect.

Rental Terms

Vehicle rentals are subject to our rental agreement, which includes terms regarding age requirements, driving records, payment, insurance, fuel policies, and return conditions.

Cancellation Policy

Cancellations made 48 hours or more before pickup are eligible for full refund. Cancellations within 48 hours may be subject to fees. No-shows will be charged the full rental amount.

Limitation of Liability

JourneyByWheels' liability is limited to the extent permitted by law. We are not responsible for indirect, consequential, or punitive damages arising from the use of our services.

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Cookie Policy

Last updated: December 2024

This Cookie Policy explains how JourneyByWheels uses cookies and similar technologies to recognize you when you visit our website.

What Are Cookies

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to website owners.

How We Use Cookies

We use cookies to improve your browsing experience, remember your preferences, analyze website traffic, and provide personalized content. We also use cookies for marketing and advertising purposes.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly.
Performance Cookies: Help us understand how visitors interact with our website.
Functional Cookies: Remember your preferences and settings.
Marketing Cookies: Used to deliver relevant advertisements.

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

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DMCA Policy

Last updated: December 2024

JourneyByWheels respects the intellectual property rights of others and expects our users to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).

Reporting Copyright Infringement

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via our service, please notify our designated copyright agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the infringing material and its location on our service
• Your contact information (address, phone number, and email)
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner

Contact Information

DMCA Agent: JourneyByWheels Legal Department
Email: [email protected]
Address: 2847 Sunset Boulevard, Los Angeles, CA 90026, USA

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GDPR Compliance

Last updated: December 2024

JourneyByWheels is committed to complying with the General Data Protection Regulation (GDPR) and protecting the privacy rights of EU residents.

Your Rights Under GDPR

Right to Access: You can request information about the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate personal data.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request limitation of processing in certain situations.
Right to Data Portability: You can request transfer of your data to another service provider.
Right to Object: You can object to processing of your personal data for direct marketing.

Legal Basis for Processing

We process your personal data based on consent, contract performance, legal obligations, and legitimate interests. You have the right to withdraw consent at any time.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Exercise Your Rights

To exercise your GDPR rights, please contact our Data Protection Officer at [email protected] or call +1 (213) 555-7829.